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Another Unifi integration issue

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@finity wrote:

I’m not sure when it happened but I just realized that my unifi device trackers aren’t updating in HA at all.

I tried to bring up my history for pretty much the first time ever and that didn’t go well either. Every time I tried it completely locked up my browser window and I had to close it out & reopen it again before the HA frontend would work again. So I can’t bring up my history to know when it started.

I didn’t really notice when it started because I use the Life360 integration and it works so well that I didn’t notice that the unifi device tracker wasn’t working (good job @pnbruckner!) until my daughters iphone (that doesn’t use Life360) that was connected to the network never showed up as “home”.

I’ve noticed a bit of strangeness recently but I just chucked it off to network timing issues and the common “iphones go to sleep and drop off the network occasionally” thing. But this morning I started digging in to re-formatting some of my device tracker names and realized that my own phone, which is an android, was definitely awake and connected to the network was showing as “not_home”. I tried turning off & on the wifi, restarted HA & even restarted the unifi controller software but it still didn’t ever show as “home”. I even went as far as updating the unifi controller software to the latest version
which is running in docker on the same machine as HA and it still hasn’t helped.

I know that everything used to work. but now it’s not.

There are no errors in the HA log.

I even went in and verified that the “track network clients” and “include wired clients” was selected. They were already on but I clicked on submit again anyway as soon as I did that all of my clients that I had previously disabled were all re-enabled and rediscovered. So I know that HA is communicating with the unifi controller on some level. (It sucked having to go thru and disable all of the unwanted device trackers again tho :frowning:).

I’ve done and checked all of the stuff I know to do or check except for deleting the integration completely and re-integrating it and I’m not too keen to do that unless I have to.

Is there any way I can troubleshoot this?

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