Having trouble enabling device tracking

@jjudson wrote:

I’m trying to setup my system to use presence detection, and I’m having some trouble.

I have a Netgear router, and I entered this into the configuration.yaml file:

device_tracker:
  - platform: netgear
    password: XXXXXXXXXXXX
    interval_seconds: 10
    consider_home: 0:05
    new_device_defaults:
      track_new_devices: true
      hide_if_away: false

The program generated a known_device.yaml file as expected, but the first thing I noticed were a series of log errors:

2020-01-17 13:59:12 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.jons_iphone
2020-01-17 13:59:12 ERROR (MainThread) [homeassistant.components.device_tracker] The see service is not supported for this entity device_tracker.donnas_iphone
2020-01-17 13:59:21 WARNING (SyncWorker_8) [pynetgear] Unexpected entry: ['']
2020-01-17 13:59:44 WARNING (SyncWorker_16) [pynetgear] Unexpected entry: ['']
2020-01-17 13:59:54 WARNING (SyncWorker_7) [pynetgear] Unexpected entry: ['']
2020-01-17 14:00:17 WARNING (SyncWorker_17) [pynetgear] Unexpected entry: ['']
2020-01-17 14:00:26 WARNING (SyncWorker_7) [pynetgear] Unexpected entry: ['']
2020-01-17 14:00:49 WARNING (SyncWorker_5) [pynetgear] Unexpected entry: ['']
2020-01-17 14:01:00 WARNING (SyncWorker_10) [pynetgear] Unexpected entry: ['']
2020-01-17 14:01:22 WARNING (SyncWorker_0) [pynetgear] Unexpected entry: ['']
2020-01-17 14:01:33 WARNING (SyncWorker_14) [pynetgear] Unexpected entry: ['']
2020-01-17 14:01:44 WARNING (SyncWorker_6) [pynetgear] Unexpected entry: ['']
2020-01-17 14:01:54 WARNING (SyncWorker_4) [pynetgear] Unexpected entry: ['']
2020-01-17 14:02:06 WARNING (SyncWorker_12) [pynetgear] Unexpected entry: ['']
2020-01-17 14:02:17 WARNING (SyncWorker_0) [pynetgear] Unexpected entry: ['']
2020-01-17 14:02:27 WARNING (SyncWorker_4) [pynetgear] Unexpected entry: ['']
2020-01-17 14:02:38 WARNING (SyncWorker_6) [pynetgear] Unexpected entry: ['']
2020-01-17 14:02:49 WARNING (SyncWorker_7) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:00 WARNING (SyncWorker_11) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:12 WARNING (SyncWorker_19) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:23 WARNING (SyncWorker_2) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:33 WARNING (SyncWorker_0) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:45 WARNING (SyncWorker_17) [pynetgear] Unexpected entry: ['']
2020-01-17 14:03:56 WARNING (SyncWorker_12) [pynetgear] Unexpected entry: ['']
2020-01-17 14:04:06 WARNING (SyncWorker_2) [pynetgear] Unexpected entry: ['']
2020-01-17 14:04:17 WARNING (SyncWorker_7) [pynetgear] Unexpected entry: ['']
2020-01-17 14:04:28 WARNING (SyncWorker_1) [pynetgear] Unexpected entry: ['']
2020-01-17 14:04:39 WARNING (SyncWorker_9) [pynetgear] Unexpected entry: ['']
2020-01-17 14:04:50 WARNING (SyncWorker_15) [pynetgear] Unexpected entry: ['']
2020-01-17 14:05:13 WARNING (SyncWorker_16) [pynetgear] Unexpected entry: ['']
2020-01-17 14:05:23 WARNING (SyncWorker_8) [pynetgear] Unexpected entry: ['']

One of the devices in question appears like this in the known_devices.yaml file (Mac address obviously removed):

XX_XX_XX_XX_XX_XX:
  hide_if_away: false
  icon:
  mac: XX:XX:XX:XX:XX:XX
  name: XX XX XX XX XX XX
  picture:
  track: true

My devices are also not being recognized in the Overview screen.

I set this up previously and did get the devices recognized, but they reported home even though I drove one device several miles away. I also saw the same error messages in the log file above. After that, I deleted the known_devices file, commented out the Netgear router info, rebooted and set it up again. Now as above, I’m getting the same log errors, but the devices are not being seen (these log errors did not show up after I deleted the known_devices file and commented out the Netgear router and after rebooting – only when I reset them again did the errors show up).

I’m using the Home Assistant app on both of these devices. All location sources are enabled on the app, and the location coordinates are reporting correctly, with a radius of 100 meters.

Enabling this functionality is critical to my plans for this system. Any thoughts on what I missed?

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